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Robots to perform a fifth of internal jobs at ICICI Bank: -

 ICICI Bank — the country’s largest private sector lender — is employing robots to perform tasks like generating customer IDs, updating addresses and mobile numbers, resolving ATM-related queries, etc. Claiming to be the first Indian bank to use software robotics, ICICI Bank on September 08 said the technology has helped them in reducing response time by up to 60 per cent. Chanda Kochhar, managing director & chief executive officer, ICICI Bank, said by the end of FY17, the bank would more than double the number of transactions cleared by the bots. Currently, about 10 per cent of our internal transactions are being carried out via the software robots and by the end of this year, we believe, this will go up to 20 per cent of our transactions. The lender started experimenting with software bots at the beginning of this financial year. Now, over a million banking transactions across 200 business processes are carried out by the technology on a daily basis. Koc

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